Frequently Asked Questions
Everything you need to know about Aqualogica products, shipping, and more.
What makes Aqualogica products different from other skincare brands?
Aqualogica focuses on Unique Water Lock Technology and clinical-grade hydration. Our products are specifically formulated to blend the power of fruits with active ingredients like Hyaluronic Acid to provide deep hydration tailored for tropical climates.
Are your products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility with your specific skin type.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery in real-time.
What is your return and refund policy?
We offer a 7-day return policy for products that are received in a damaged or defective condition. Due to hygiene reasons in the beauty industry, we cannot accept returns for products that have been opened or used.
Are Aqualogica products vegan and cruelty-free?
Absolutely. We are proud to be a 100% vegan and cruelty-free brand. We do not test our formulas on animals, and we do not use any animal-derived ingredients in our skincare range.
Which payment methods do you accept?
We accept a wide range of secure payment options including Credit/Debit Cards (Visa, Mastercard, AMEX), UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.